Refund, Credit & Billing Policy
Refund, Credit & Billing Policy
Last Updated January 1, 2023
ExpertAnalytics Group, Inc., Experts Court Refund & Credit Policy is based on our Terms of Service Agreement. All membership fees as of January 1, 2023 are 100% non-refundable. It is the responsibility of every expert to read and understand the refund and credit policy. The terms of this policy may change from time to time as our company develops.
We do not under any circumstances issue refunds related to an expert, expert firm, or consultant being retained for a specific number of cases and/or consulting opportunities. ExpertAnalytics Group, Inc. does not control the case dockets; and we cannot predict when cases will be tried. We also cannot guarantee if a law firm deems an expert is a good fit for a specific case, or if an expert deems a case worth their time. There are many factors that qualify an expert to be retained for a case that are completely beyond the control of ExpertAnalytics Group, Inc. Expert Analytics Group, Inc. does not drop cases on your doorstep, or hunt cases down for your review. ExpertAnalytics Group, Inc. is not an expert witness broker. Experts Court Infinity is a progressive communication and collaboration platform that assists experts, expert firms, litigators, insurers, and consultants with efficient, remote, and direct case retention beyond traditional legal industry methods.
Experts Court Infinity is a new concept legal technology innovation and continues to successfully impact the legal, insurance, and expert witness industries. We test new theories, processes, and concepts regularly within the app to improve on an ongoing basis. ExpertAnalytics Group does not offer refunds due to company development processes, timeline of technology development, or any other ExpertAnalytics Group, Inc. Products and/or Services. ExpertAnalytics Group, Inc. engages in ongoing development and innovation of all company Product and Services.
Expert and Expert Firm Profile Creation Requirements:
New, or existing clients, are responsible for creation of their expert, legal, or insurer member profile, as a member of Experts Court. ExpertAnalytics Group, Inc. will not be responsible for delays related to profile development of expert, expert firm, and consultant members. Any assistance, that experts, expert firms, or consultants receive related to profile creation is in a support capacity ONLY. Experts, expert firms, and consultants are required to complete the appropriate profile specs forms to be eligible for profile support. If the specs form is not completed ExpertAnalytics Group, Inc. will be unable to provide accurate, and efficient profile creation support.
Experts, expert firms, and consultants are required to do an independent review of the preliminary profile content that ExpertAnalytics Group, Inc. has assisted with and required to respond to pending questions that may arise.
ExpertAnalytics Group does not engage in sole creation of profiles to ensure that profiles are legitimate and original throughout the Experts Court app. ExpertAnalytics Group, Inc. endeavors to create accurate profile content that is a legitimate representation of the expert, expert firm, or consultant that each profile represents. ExpertAnalytics Group, Inc, does not issue refunds related to profile accuracy. profile creation , completion, and verification. Accuracy and legitimacy of content is the responsibility of every expert, expert firm, or consultant to confirm and to inform a profile data analyst of the changes that they require, should they deem changes necessary and to ensure that the changes requested are completed to their satisfaction.
Upon the release of Experts Court Infinity Version 2 all members will be required to complete their profiles independently. Profile advisory support will be available upon request.
ExpertAnalytics Group, Inc. also does not under any circumstances issue refunds due to company technology development, product/service innovations, acts of God, emergencies, pandemics, COVID-19, illness of staff, unintentional contractor errors, unintentional executive errors, internal staff disputes, external disputes, or any other circumstances beyond our control. ExpertAnalytics Group, Inc. may from time to time deem it appropriate to offer a conditional membership extension, or a membership credit due to technology development, or unforeseen circumstances.
Subscription Termination, or Suspension:
ExpertAnalytics Group, Inc. reserves the right to suspend, or cancel the subscription of any expert, expert firm, or consultant without notice should they violate ExpertAnalytics Group, Inc. Terms of Use Policy. If a subscription is suspended, or cancelled due to violation of ExpertAnalytics Group, Inc Terms of Use Policy no credit, or refund will be issued under any circumstances.
Should a subscription be cancelled be cancelled prior to the 12 month term for any reason no refund, or credit will be issued.
Billing:
Expert, expert firm, and consultant members are billed on an annual basis. unless otherwise specified. Membership fees are due in full in advance to receiving access to our platforms, tools, and resources. Membership subscriptions are auto renewed for convenience and a notification email will be send 7 days prior to the renewal period. You may also be contacted by an ExpertAnalytics Group, Inc. team member to confirm renewal. Should an existing member not wish to move forward with renewal it is the responsibility for the member to inform us within 5 days of receiving the membership renewal email. In the event that we cannot reach you and the existing member fails to respond to the renewal email and notice, the membership of the expert, or expert firm will be auto-renewed for another year. After the renewal notification and billing process occurs no refund, or credit will be available. If we cannot renew your subscription due to a billing issue, the transaction will be tried again in 3 days. If we still cannot collect payment for the subscription membership fee due then the subscription will be cancelled accordingly and any profile data, or information will be permanently deleted. If an expert, expert firm, or consultant whose membership has been cancelled wishes to continue their membership thereafter, they will be required to re-register as a member and pay the designated registration fee for either an expert, or expert firm.
If you have any questions about our Expert and Expert Firm Refund, Billing, and Credit Policy please email: info@litigationtechlab.com